How do I measure for the correct size collar?
First, click the sizing link on the collars page to see our preferred methods or click here to view a video demonstration.
If you do not have a soft tape measure, use a piece of string or ribbon and measure that. Existing collars may not be the best help as buckles do overlap to some degree.
Can I control my dog with the collar when he is off leash?
Simply grab the elastic and twist to take up the slack of the safety feature. Our elastic is specially designed to stand up to twisting and yanking and will not break.
Can you show me how the collar works?
Sure, take a look at Tasman demonstrating and escape in this video.
Can I exchange the collar if I order the wrong size?
Of course! Contact firstname.lastname@example.org exchanging information
Can my dog get out of the collar if he is on a leash?
With a properly sized collar your dog should not be able to back out of his collar when the leash is attached through the two clip rings.
How do I adjust my Slide Tech leash?
The slide-tech leash is designed to slide with some simple know-how, only when you want it to. To slide the leash, grasp the buckle and pull towards you to elongate the lead, or pull away from you to shorten. Once you have set the length, hold the leash at the very middle of the end to keep it from sliding further. We've found that it is very handy, and just takes a little toying with to get the hang of it. Enjoy all the convenient configurations.
How do I wash the collars and leashes?
Throw them in the wash (no bleach) and air dry.
How do I wash the Aqua Fur bowl?
Will bacteria grow in my Aqua-Fur bowl?
The silicone is non-porous so the only place bacteria will grow is on the contents or the surface, which, as we all know, is dishwasher safe, and thereby, EASY TO SANITIZE!
Does the Aqua Fur double as a chew toy?
Unfortunately the Aqua-Fur is NOT chew proof, it is only approved for use as a bowl or a hat. If your dog is a chewer you will need to remove the bowl when he is finished with it.
Can I bake a cake for my dog in the Aqua Fur?
YES!!! The FDA approved, food grade silicone is heat resistant up to 450°
Will the Aqua Fur help me if my rowboat is sinking? How about putting out a fire?
While not the original intent, the Aqua-Fur holds 2 liters of water as a bucket, ideal backup for camping or canoe trips.
Please let us know if you were looking for an item that we do not yet carry. We will be keeping track and putting into production the most sought after products, sizes and colors per your desires!! Send us your thoughts at email@example.com.